Shipping Policy

At BTI Gifts, we are committed to delivering your gifts safely and on time.

Order Processing

• Orders are typically processed within 1–3 business days after payment is received.

• Custom or personalized orders may require additional processing time.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

• Standard shipping times vary depending on the destination and shipping method selected at checkout.

• Delivery estimates are provided for guidance only and are not guaranteed.

Shipping Rates

• Shipping costs are calculated at checkout based on the delivery location, package size, and shipping method selected.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Delays

• BTI Gifts is not responsible for shipping delays caused by weather conditions, carrier issues, customs clearance, or other circumstances beyond our control.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.

• Additional charges may apply if an order needs to be re-shipped due to an incorrect address.

Damaged or Lost Packages

• If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date.

• We will work with the shipping carrier to help resolve the issue.

Local Delivery & Pickup

• Local delivery and pickup options may be available for select locations and will be shown at checkout when applicable.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: sales@btigifts.ca
Phone: (403) 470-0002

Thank you for choosing BTI Gifts. We appreciate your business and look forward to helping you create memorable gifting experiences.