Terms of service

Last Updated: July 2026

Welcome to BTI Gifts. By accessing or using our website, products, and services, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing this website, placing an order, or using any of our services, you agree to comply with these Terms of Service and all applicable laws and regulations.

2. Products & Services

BTI Gifts offers gift baskets, personalized gifts, corporate gifting solutions, and related products. We reserve the right to modify, discontinue, or update products and services at any time without prior notice.

3. Pricing & Payment

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
Prices are subject to change without notice.
Payment must be received in full before an order is processed and shipped.
We reserve the right to refuse or cancel any order for any reason.

4. Order Acceptance

After placing an order, you will receive an order confirmation. Receipt of an order confirmation does not guarantee acceptance of your order. BTI Gifts reserves the right to limit quantities, refuse service, or cancel orders at its discretion.

5. Shipping & Delivery

Shipping and delivery times are estimates only and are not guaranteed. BTI Gifts is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or circumstances beyond our control.

6. Returns & Refunds

Returns and refunds are subject to our Returns & Refund Policy. Please review our policy before making a purchase.

7. Personalized & Custom Orders

Custom, personalized, and branded products are created specifically for the customer and may not be eligible for return, exchange, or refund unless the item arrives damaged or defective.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and designs, is the property of BTI Gifts and may not be copied, reproduced, distributed, or used without written permission.

9. Limitation of Liability

BTI Gifts shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our maximum liability shall not exceed the amount paid for the purchased product.

10. User Conduct

You agree not to:

Use the website for unlawful purposes.
Interfere with the operation or security of the website.
Submit false, misleading, or fraudulent information.
Attempt to gain unauthorized access to any part of the website.

11. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.

12. Changes to Terms

BTI Gifts reserves the right to update or modify these Terms of Service at any time. Changes become effective immediately upon posting to the website.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein.